A Project Manager's Level Of Satisfaction In Construction Logistics
- Topics:
- Logistics Planning,
- Supplier Evaluation
- Tags:
- Business Operations,
- Construction Logistic,
- Customer Satisfaction,
- Logistics,
- Marketing,
- Product Marketing,
- Project Manager,
- Supply Chain,
- University Of Wisconsin-Madison
- Source:
- University of Wisconsin-Madison
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Overview: Customer satisfaction and continuous improvement are the fundamental goals of construction logistics. While much research has been focusing on exploring the relationship between the contractors and the ultimate customers, known as the owner, to improve the understanding of the significance of customer satisfaction, the need to examine the relationship between material suppliers and contractors is highly in demand. The purpose of this study is to extend the framework for construction material logistics in customer satisfaction from owner to project manager level. This paper examines how construction logistics affect a project manager's level of satisfaction. A survey established the general importance that a project manager must place on the construction logistics.
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Format: PDF | Size: 304KB | Date: Dec 2003 | Pages: 11
