Contact Center Infrastructure Outsourcing

Topics:
CRM,
Project Management
Tags:
Call Centers,
Contact Center,
Contact Center Infrastructure Outsourcing,
Customer Relationship Management (CRM),
Enterprise Software,
Infrastructure Outsourcing,
It Operations,
Outsourcing,
Software
Source:
Datamonitor

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Overview: Contact center infrastructure outsourcing is a topic of interest to any company that wants to lower costs and risk levels, while at the same time maintaining excellence in customer service. Despite sharing some similarities with full outsourcing and contact center hosting, infrastructure outsourcing offers a larger degree of operational flexibility. This white paper will enable readers to understand the key drivers and inhibitors to the uptake of infrastructure outsourcing in contact centers; understand the key business benefits of investing in infrastructure outsourcing; and understand how companies move to lower cost locations and new markets more effectively by utilizing infrastructure outsourcing.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 287KB | Date: Jun 2004 | Pages: 22

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