Demand Supply Management In IT Outsourcing Partnerships
- Topics:
- Sourcing,
- Strategic Management Tools
- Tags:
- Atos,
- Outsourcing & Subcontracting,
- Outsourcing,
- Management,
- It Services,
- IT Outsourcing,
- It Operations,
- Information Technology,
- Business Operations,
- Strategy
- Source:
- Atos Origin
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Overview: For decades outsourcing has been growing with double-digit percentages. Different types of outsourcing have emerged, including Business Process Outsourcing and Global Sourcing, and the focus of IT outsourcing partnerships is slowly shifting from efficiency to innovation. Key to achieving this, and making outsourcing a success for both parties, is governance. A large number of IT outsourcing relationships still lack a proper governance structure and mechanisms and this hinders achieving business goals and smooth service provisioning. A lack of IT governance also hinders transparency for which the mutual obligations of both the service recipient and service provider have to be sparkling clear. This paper provides guidance on the implementation of Demand Supply management in IT outsourcing partnerships and includes Atos Origin's IT governance best practices.
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Format: PDF | Size: 3,953KB | Date: Apr 2005 | Pages: 36
