Change Management: A CA IT Service Management Process Map

Topics:
Change Management
Tags:
Business Operations,
Service Level Management,
Quality,
Process Improvement,
ITIL,
It Services,
It service Management,
It Operations,
Computer Associates International Inc.,
Change Management,
...
Source:
CA (Computer Associates)

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Overview: CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. It uses the analogy of subway or underground system transport maps to illustrate how best to navigate a journey of continuous IT service improvement. Each map details each ITIL process (track), the ITIL process activities (stations) that must be navigated to achieve ITIL process goals (your destination), and the integration points (junctions) that must be considered for process optimization.

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Format: PDF | Size: 1,024KB | Date: Jun 2006 | Pages: 8

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