Knowledge Management for Customer Service Ingredients for Success

Topics:
Knowledge Management
Tags:
Business Intelligence,
Software,
Product Marketing,
Marketing,
Management,
Knowledge Management,
Knowledge,
Enterprise Software,
eGain Communications Corp.,
Data Management,
...
Source:
eGain Communications

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Overview: As enterprises increasingly use customer service to differentiate themselves, knowledge management has gained prominence as a strategic initiative. A key enabler, it allows businesses to use their knowledge assets to provide better customer service. In this paper, the author discusses the ingredients of success as it relates to knowledge management strategy, technology, people, and processes.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 146KB | Date: Mar 2004 | Pages: 14

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