Total Quality Management Master Plan: An Implementation Strategy
- Topics:
- Logistics Planning,
- Strategy Formulation
- Tags:
- Business Operations,
- GOAL/QPC,
- It Operations,
- Quality,
- Strategy,
- Total Quality Management,
- Tqm/Six Sigma/ISO 9000
- Source:
- GOAL/QPC
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Overview: Total Quality Management (TQM) is a structured system for meeting and exceeding customer needs and expectations by creating organization-wide participation in the planning and implementation of breakthrough and continuous improvement processes. It integrates with the business plan of the organization and can positively influence customer satisfaction and market share growth. This paper explains ten elements of total quality management implementation.
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Format: PDF | Size: 5,786KB | Date: Nov 2005 | Pages: 67
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