A Strategy for Improving Knowledge Work
- Topics:
- Knowledge Management
- Tags:
- Human Resources,
- Job,
- Knowledge,
- Management,
- Productivity Improvement,
- Recruitment & Selection,
- Strategy,
- Workforce Management
- Source:
- 1105 Media
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Overview: The essence of industrial productivity improvement is to reduce or eliminate variation in the output of a job by reducing or eliminating variation in process. As Peter Drucker observes, the defining characteristic of knowledge work is that knowledge workers define their own jobs; moreover, they are expected to define what constitutes quality output. In knowledge work, quality is "Job 1" by definition. The industrial strategy for productivity improvement applies only after the identification of a known job with a known output.
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Format: HTML | Date: Apr 2005 | Pages: 5
