Knowledge-Powered Service

Topics:
CRM,
Knowledge Management
Tags:
Customer Relationship Management (CRM),
Software,
Product Marketing,
Marketing,
Management,
Line56 Media,
Knowledge,
Enterprise Software,
Enterprise,
Strategy
Source:
Line56 Media

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Overview: Across industries, profit margins are being squeezed as enterprises face relentless competition and customers increasingly regard products as commodities. These market conditions are driving enterprises to distinguish themselves through the delivery of exceptional customer service in order to increase customer satisfaction and retention. At the same time, enterprises expect improvements in service to take place within the constraints of limited and diminishing budgets.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: HTML | Date: May 2004

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