The Great Business Process Handoff
- Topics:
- Strategic Management Tools
- Tags:
- BPO,
- Outsourcing,
- Outsource,
- It Services,
- It Operations,
- International Data Group,
- Business Process Outsourcing (BPO),
- Business Process,
- Business Operations,
- Outsourcing & Subcontracting
- Source:
- IDG (International Data Group)
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Overview: The Business-Process Outsourcing (BPO) is the inevitable convergence of application software and services, as more companies balk at the costs of deploying software internally and prices drop for fast-maturing outsourced offerings. But key questions remain unanswered about how BPO will play out and how enterprises can best ride the wave. Will BPO vendors eventually look like ASPs, offering open interfaces and process transparency? Or will they look like black boxes providing only limited inputs and outputs? Can BPO vendors actually deliver innovation and optimize outsourced processes, or will they just run existing processes at a lower cost? And what will the impact of BPO be on existing IT organizations? This paper gives answer to the all above question.
(Is this item miscategorized? Does it need more tags? Let us know.)
Format: HTML | Date: May 2005
