Business Process Outsourcing: IT Makes the Call

Topics:
Strategic Management Tools
Tags:
BPO,
Business Operations,
Business Process,
Business Process Outsourcing (BPO),
Information Technology,
International Data Group,
It Operations,
Outsourcing,
Outsourcing & Subcontracting
Source:
IDG (International Data Group)

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Overview: One critical reason IT should be included in the BPO process is its long experience with outsourcing arrangements. "IT usually has much more experience with outsourcing than the business units, and lots of lessons learned that could be very valuable," says Gartner Research Director. IT best knows how to manage multiyear outsourcing contracts and relationships and how best to resolve problems that come up. And they have long experience making multiple outsourcing vendors work together.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: HTML | Date: Feb 2006

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