An Introduction Into Quality Assurance and Total Quality Management With Reference to Library and Information Institutions
- Topics:
- Total Quality Management
- Tags:
- Business Operations,
- It Operations,
- Library,
- QA,
- Quality,
- Total Quality Management,
- Tqm/Six Sigma/ISO 9000
- Source:
- Nicolaus Copernicus University
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Overview: At the beginning of 1990's, library and information science communities were more and more convinced of the necessity of meeting primarily the needs of users when deciding about managing library and information systems. It became clear that every library, being not able to meet all the user requirements, has to set priority tasks for itself. They should be based on thorough analysis of the user needs, and of the use of resources and services. The quality of library and information services has become a prominent category. At this very time, an interest in Total Quality Management (TQM) emerged in the theory and practice of librarianship and information science.
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Format: PDF | Size: 166KB | Date: Jan 2003 | Pages: 8
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