Change Management: Implement a Process to Improve Service Delivery

Topics:
Sarbanes Oxley Compliance,
Strategic Management Tools
Tags:
Business Operations,
Change Management,
Leadership,
Management,
Product Development,
Research & Development,
Sandhills Publishing,
Tools & Techniques
Source:
Sandhills Publishing

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Overview: According to industry analyst firm IDC, 80% of system outages are due to change, making change management a hot-button issue. And the rise of Sarbanes-Oxley, security issues, and customers clamoring for better system reliability is elevating change management into the spotlight for large enterprises and small to midsized enterprises alike. Change management is a subset of configuration management because it is a product development function dealing with change. Configuration management, on the other hand, is more a project management function dealing with baselines and project artifacts.

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Format: HTML | Date: Jul 2006 | Pages: 3

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