HP Canada: Giving Away Parts, Service Network Means Better Control
- Tags:
- Business Structures,
- Enterprise Software,
- Finance,
- Hewlett-Packard Co.,
- Keller International Publishing,
- Network,
- Software,
- Supply Chain Management (SCM)
- Source:
- SupplyChainBrain.com
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Overview: Successful supply-chain partnerships rarely happen on the first try. Often they're the result of trial and error - even if the solution looks obvious in retrospect. Hewlett-Packard Canada Ltd. spent several years whipping its parts and service operation into shape. Service parts didn't fall within HP's core business, but the company nevertheless wanted to derive some value from it. At the same time, it needed to boost service levels to customers, especially those with systems in critical need of repair. HP Services, the company considered two models for change: total outsourcing, where the provider uses its own facilities and systems to manage the parts network, and insourcing, where the provider's own people work within HP's facilities, utilizing the customer's technology and warehousing.
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Format: HTML | Date: Jul 2002 | Pages: 3
