Sun Micro Stops Handling Its Parts Management in Pieces

Topics:
Inventory Management,
Logistics Planning,
Strategic Management Tools
Tags:
Business Operations,
It Operations,
It service Management,
Keller International Publishing,
Service Level Management,
Sun Microsystems Inc.,
Supply Chain
Source:
SupplyChainBrain.com

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Overview: Sun fell on hard times after 2000, with the dot-com crash and a plunge in sales. When business declined, it could no longer mask the inadequacies in its organization. Sun set out to fix the problem on a number of fronts. One of its biggest efforts came in the area of service-parts logistics, which lacked coordination across regional units. Looking for a new system, Sun drew up some strict requirements. The company had to meet all Service-Level Agreements (SLAs). At a service-parts logistics conference in Europe, Sun managers ran into representatives of software vendor Servigistics Inc.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: HTML | Date: Feb 2005 | Pages: 3

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