CRM Best Practices: Planning the Rollout

Topics:
CRM
Tags:
Advertising & Promotion,
CRM,
Customer Relationship Management (CRM),
Enterprise Software,
Management,
Marketing,
NewsFactor Network,
Software,
Strategy
Source:
NewsFactor Network

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Overview: Rolling out, or deploying, new procedures and the systems that support them always should be carefully planned. But when those procedures and systems are visible to the customers and directly affect them, special care is required. Taking a phased approach to the CRM-system rollout is one way to lower the risk of business disruptions and other problems, as well to minimize the costs.

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Format: HTML | Date: Jul 2004

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