Microsoft Dynamics CRM 3.0 Implementation - Leveraging Ms Office & Outlook User Experience
- Topics:
- CRM,
- Strategic Management Tools
- Tags:
- Advertising & Promotion,
- Office Suites,
- Microsoft Outlook,
- Microsoft Office,
- Microsoft Dynamics CRM,
- Microsoft Dynamics,
- Microsoft Corp.,
- Marketing,
- Enterprise Software,
- Customer Relationship Management (CRM),
- ...
- Source:
- CompareCRM.com
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Overview: Microsoft Dynamics CRM 3.0, as well as Microsoft CRM 1.2 has so-called MS Outlook client snap-ins. Also it uses MSDE installed on local machine (usually meaning laptop of the traveling MS CRM user) to store replicated MS CRM data for using it offline. It is probably a true statement for each MRP, ERP or CRM system implementation that it is not an easy process, part of the complexity and challenge comes from the need for users to get used and accommodate themselves to new user interface of the system, being implemented. In this paper the author will show the ways how Microsoft decides this problem.
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Format: HTML | Pages: 2
