What You Can Do to Improve Managers' Communication Skills

Topics:
Public Relations
Tags:
Communication Skill,
Cutting Edge PR,
Leadership,
Management,
Manager,
Strategy,
Team Management
Source:
Cutting Edge PR

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Overview: A 2004 international survey conducted by Melcrum Publishing of 712 communication and HR practitioners found that the quality of communication of operational managers was generally poor. Only 14% of communicators rated operational managers in their organization as "Good" or "Very good". The managers were confident and knew their business but were poor at managing and representing their own staff. The biggest problem areas were reported to be managers' skills at communicating upwards the views and concerns of their team, managers not acting as leaders, and not knowing their employees' needs.

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