Customer Service Reps at Ingenio Handle More Calls, Respond More Quickly With Salesforce

Topics:
CRM
Tags:
Customer Relationship Management (CRM),
Salesforce.com Inc.,
Sales Force Management,
Sales,
Product Marketing,
Marketing,
Ingenio,
Enterprise Software,
Customer Service,
Software
Source:
Salesforce.com

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Overview: Ingenio, Inc., a leading provider of search and directory monetization services that seamlessly bridge telephony and the Internet, is using supportforce.com to deliver timely, high-quality customer service. Ingenio replaced its incumbent customer service and support software with a customized Supportforce implementation in September 2004. Supportforce gives Ingenio complete flexibility to customize and integrate their CRM as the business changes.

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Format: HTML | Pages: 5

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