Stakeholder Analysis: The Key to Balanced Performance Measures

Topics:
Business Process Management,
Strategic Management Tools
Tags:
Analysis,
Performance Management,
Performance,
Operational Planning,
Measure,
Human Resources,
Business Process Trends,
Business Process,
Business Operations,
Workforce Management
Source:
Business Process Trends

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Overview: Traditional business performance measures - such as return-on-assets or earnings per share - focus on the overall financial results achieved by a company in a given time period. While important, they give little insight into why particular results were achieved. By themselves, they provide little guidance for where or how improvements can be made. Additional "In process" measures are needed, the better to assess particular contributions to the end performance.

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Format: PDF | Size: 140KB | Date: Apr 2006 | Pages: 7

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