Building a Methodology for Measuring the Value of E-Services

Topics:
Interpersonal Communication
Tags:
Application Service Providers (ASPs),
e-Service,
Internet,
Social Security Administration
Source:
U.S. Social Security Administration

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Overview: Driven by both federal regulations and public demands for greater and more convenient access to its information and services, the Social Security Administration (SSA), in cooperation with the General Services Administration (GSA), commissioned a study, Measuring the Value of Electronic Services (E-Services). The objective of the study was to design a methodology and make recommendations for measuring the value of e-services that might be used not only by the SSA but also across the federal government. The selected study team was composed of Booz Allen Hamilton consultants and academic leaders associated with the Kennedy School of Government at Harvard University.

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Format: PDF | Size: 683KB | Date: Feb 2002 | Pages: 52

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