Five Ways to Identify Intranet Usability Issues
- Topics:
- Employee Handbook,
- Knowledge Management
- Tags:
- Intranet
- Source:
- Step Two Designs
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Overview: Many intranets are under-used. Intranet managers lament the low use and discuss how to get staff to 'Use the intranet more', resulting in marketing and promotions activities to increase use. Marketing and promotion activities are wasted however, if staff return to the intranet and find that it doesn't help them to do what they need. Before telling staff why the intranet is useful for them, make sure that it is both useful and usable. Intranet teams should assign part of their workload and budget to improving the usability of the intranet and actively investigate intranet usability issues. This paper provides five techniques to identify likely usability problems in an intranet.
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Format: PDF | Size: 388KB | Date: Jan 2004 | Pages: 5
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