5 Steps to Adopting a Business Process Approach to Management

Topics:
Business Process Management,
Customer Surveys
Tags:
Benefits,
Business Operations,
Business Process,
CTQ Media,
Human Resources,
Operational Planning
Source:
CTQ Media

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Overview: The customer/stakeholder focus of the business process approach to management asks two simple questions: Who are your customers/stakeholders, and what are the benefits that your organization offers them? The first step in answering these questions is to determine exactly who those customers and stakeholders are. Who buys or uses your product or the service you are offering? Who makes the buying decision? What exactly are they buying in terms of benefits? Who else is affected by your activities, and what are their expectations?

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Format: HTML | Pages: 4

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