Engage the Heart: Appealing to the Emotions Facilitates Change
- Topics:
- Emotional Intelligence
- Tags:
- Author,
- Ivey Business Journal,
- Leadership,
- Management
- Source:
- Ivey Business Journal
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Overview: Reason and logic may be fine, but when it comes winning commitment to organizational change, the facts alone won't win people over. As these authors point out, employees also need to be fired up by leaders who recognize that both the heart and the mind matter In this paper, the authors want to do three things. First, the authors will identify the reasons that organizational change usually fails. Second, the authors will demonstrate that the errors made in the change process are rooted in organizational behaviour. Third, the authors will argue that leaders have not recognized the importance of the in creating successful change, and that change efforts more often succeed when they are based on cognition (a focus on the facts) and emotion.
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Format: PDF | Size: 535KB | Date: Jan 2003 | Pages: 6
