Knowledge Measurement and Interviewer Bias

Topics:
Knowledge Management
Tags:
Knowledge,
Management,
Refection Theory,
Strategy,
University Of Innsbruck
Source:
University of Innsbruck

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Overview: Organizations can be defined as knowledge-based systems with the objective to influence all knowledge processes. Defining and measuring the knowledge value of the company are key strategic concerns in contemporary companies. First, this paper discusses the basic knowledge measurement approaches. During the process of knowledge identification the interviewing method is a commonly used tool. The paper portrays the impact of the interviewer bias to the quality of knowledge measurement processes. The refection theory is the basic framework to measure interviewer bias associated with the knowledge measurement processes. Six case studies conducted by the author form the data bases for presenting improvement implications of the interviewer bias to knowledge measurement.

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Format: PDF | Size: 55KB | Date: Jun 2005 | Pages: 8

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