Creativity, Learning and Knowledge Management in the Process of Service Development - Results From a Survey of Experts

Topics:
Knowledge Management
Tags:
Business Intelligence,
Survey,
Strategy,
Software,
Service Development,
Management,
Knowledge Management,
Knowledge,
Enterprise Software,
Data Management,
...
Source:
University of Dortmund

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Overview: This paper presents results from a survey of experts. The survey concerns the importance of creativity, learning, and knowledge management in the process of service development in companies as well as possibilities for supporting them. To emphasize the significance of the concepts creativity, learning, and knowledge management one describes a process model for the development of new services; this model follows current approaches in the field of service engineering and takes the three factors creativity, learning and knowledge management into account. Besides the methodological approach and the main findings of the survey of experts, the paper also shows the need for action regarding the support of service development processes in general and the three parts creativity, learning and knowledge management.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 96KB | Date: Jun 2005 | Pages: 9

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