Tapping the Service Supply Chain
- Tags:
- Aftermarket,
- Supply Chain,
- Strategy,
- Software,
- Service,
- Product Marketing,
- Operational Accounting,
- Marketing,
- Management,
- Line56 Media,
- ...
- Source:
- Line56 Media
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Overview: The aftermarket has become the new frontier for manufacturers - providing significant opportunity for increasing revenue, strengthening customer relationships and building more dynamic product lifecycles. Industry giants and small companies alike that transform their businesses into service-centric organizations will realize multi-million dollar savings and increased customer satisfaction-a winning combination. Traditional aftermarket services have ranged from selling parts on a per use basis so that customers can service the product themselves to providing contracts that ensure on-site repair labor and parts. Companies, particularly in the defense industry, have begun to shift to a Performance-Based Logistics (PBL) approach, where payment is tied directly to product availability or usage.
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Format: HTML | Date: Jun 2005 | Pages: 4
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