Choosing Knowledge Base Management Technology
- Topics:
- CRM,
- Knowledge Management
- Tags:
- Knowledge,
- Knowledge Base,
- Knowledge Base Management Technology,
- Management,
- Management Technology,
- Strategy
- Source:
- Thomson Gale
Vendor Registration: required
Overview: Knowledge base management technology has been around for more than 20 years, though without much practical application. It was not until the Internet revolution in the late 1990s that knowledge base management technology had been used to its full capacity. The explosion of Web-based self-help applications has extended knowledge base technology directly to the consumer. Where as before it was thought of only as a tool for Customer Service Representatives (CSRs) to use in handling customer inquires more efficiently, today the technology serves as a first line of service for customers eager to answer their own questions.
(Is this item miscategorized? Does it need more tags? Let us know.)
Format: HTML | Date: May 2002
