When Minneapolis Outsourced Its IT Department
- Topics:
- Strategic Management Tools
- Tags:
- Business Operations,
- Strategy,
- Outsourcing & Subcontracting,
- Outsourcing,
- Minneapolis,
- Management,
- It Operations,
- Information Technology,
- CTQ Media,
- Unisys Corp.
- Source:
- CTQ Media
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Overview: When the city of Minneapolis in December 2002 outsourced much of its IT technology and infrastructure to Unisys, it operated differently than other municipalities in its outsourcing arrangement. The city of Minneapolis wanted to turn IT infrastructure into a utility. Since 60 percent of Minneapolis' IT budget was devoted to maintaining and upgrading its 4,000 desktops, the city could leverage its technology and reduce costs by outsourcing its IT infrastructure to Unisys. Unisys now owns all the equipment, and Minneapolis retained only its application support in 28 departments and new initiatives.
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