How to Transform IT *Without* Outsourcing

Topics:
Strategic Management Tools
Tags:
CTQ Media,
Information Technology,
Management,
Strategy
Source:
CTQ Media

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Overview: It takes an internal service provider that is itself a vendor of choice. It delivers great value and is a pleasure to do business with. That starts with a corporate CIO who understands that IT is a business within a business. Then it requires systemic change in the IT organization to earn the position of vendor of choice through performance. Sometimes the issue is structure. For example, many IT organizations are missing the account rep function, which is a subset of what the author calls "Consultancy." They have no full-time client-facing function that cultivates customer intimacy and strategic alignment.

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