Inside a Small Title Company's IT Outsourcing Success
- Topics:
- Strategic Management Tools
- Tags:
- Business Operations,
- Outsourcing & Subcontracting,
- Outsourcing,
- Management,
- IT Outsourcing,
- It Operations,
- IT Cost,
- Information Technology,
- CTQ Media,
- Strategy
- Source:
- CTQ Media
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Overview: Like many small businesses, Tri-Source Title Agency, a real-estate title company in Columbus, Ohio, wanted to keep its IT costs down and never really considered outsourcing. But when its Windows-based file server started crashing three times a day in 2002, the President was spending more time fixing IT problems than managing his staff and doing title work. In addition, its IT costs were rising because of repeated service calls from IKON, its leasing agent, which charged a fee per visit. The President realized that outsourcing IT services might boost the firm's bottom-line in the long run.
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