Communicating and Controlling Strategy: A Study on the Effectiveness of the Balanced Scorecard, Part 4 of 4
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- Better Management.com
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Overview: The Balanced ScoreCard (BSC) is an innovative strategy communication and management control development. However, as with all innovations, establishing its validity takes time, objective evidence, and careful analysis. There is always the danger that promotional "Hype" will promise more than a technique can deliver, which could lead to disappointment, skepticism, and failure to recognize significant benefits, even if they are not as grand as advertised. Kaplan and Norton bill the BSC as a complete, reliable strategic guide. It perhaps may prove to be just that. However, there has been almost no objective evidence presented in support of this proposition.
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