Deliver on client expectations by building a comprehensive quality plan
- Topics:
- Tools and Templates
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- TechRepublic
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Overview: Poor quality management can lead to rework, customer dissatisfaction, higher costs, and missed deadlines. This template will help you avoid those problems by defining expectations and forging a solid plan to satisfy or exceed them.
Many projects fall short of client expectations because the project manager didn't think ahead about how he or she was going to manage quality on the project. That's where the quality plan comes into play. It identifies the client's expectations for quality and spells out the project manager's plan to meet those expectations. We've updated this quality plan template to give project managers a solid jumping-off point for developing their own quality management approach. It includes sections for outlining:
- Project overview, quality standards, and quality tools
- Completeness and correctness criteria
- Quality assurance procedures, roles, and responsibilities
- Quality control procedures, roles, and responsibilities
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Format: WORD | Size: 124KB | Date: Sep 2005 | Version: 2.0 | System Requirements: Microsoft Word | License: copyright | Downloads: 52665
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