360 Degree Feedback: The Good, the Bad, and the Ugly

Topics:
Human Capital,
Performance Management
Tags:
360-degree,
Human Resources,
Performance,
Performance Management,
Workforce Management
Source:
New York Times Company

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Overview: Implemented with care and training to enable people to better serve customers and develop their own careers, 360 degree feedback is a positive addition to one's performance management system. Started haphazardly, because it's the current flavor in organizations, or because "everyone" else is doing it, 360 feedback will create a disaster from which one will require months and possibly years, to recover. 360 degree feedback is a method and a tool that provides each employee the opportunity to receive performance feedback from his or her supervisor and four to eight peers, reporting staff members, co-workers and customers.

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