Why Outrigger Hotels and Resorts Has No Reservations about Using a Hosted Call Center Service

Topics:
Business Models,
Contracts and SLAs,
CRM,
e-Business and e-Commerce,
Evaluation,
...
Tags:
Call Centers,
Corporate Communications,
Customer Relationship Management (CRM),
Echopass Corp.,
Enterprise Software,
It Operations,
Marketing,
Software
Source:
Echopass

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Overview: Take 2½ minutes to view this short but informative video testimonial from an Echopass customer. It features Bill Peters, VP of Reservation Services for Outrigger Resorts and Hotels, who discusses the great results his company has seen since it began using the Echopass Advanced Call Center On-Demand service. Find out what Outrigger was looking for when it decided to replace its premise-based automatic contact distribution (ACD) system, and why the company is so thrilled with Echopass' sophisticated yet affordable contact center services.

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Format: Webcast | Date: Mar 2006

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