The On-Demand Call Center: You Can Bank on It!

Topics:
Contracts and SLAs,
Evaluation,
Negotiations and Contracts,
Strategic Partners,
Usability
Tags:
Bank,
On-demand,
It Operations,
Enterprise Software,
Echopass Corp.,
Customer Relationship Management (CRM),
Cloud Computing,
Call-center,
Call Centers,
Software
Source:
Echopass

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Overview: Find out how The Provident Bank of New Jersey slashed the average duration of its customer support calls by 40 percent using on-demand call center services from Echopass. This case study reveals the customer care issues that Provident experienced before it began to use an on-demand call center operation, and explains how Echopass' skills-based call routing capabilities are allowing the bank to handle 80 percent of its support calls within the first 20 seconds—a highly impressive response time by any standard! Download this informative case study to learn more about the Echopass Advanced Call Center On-Demand service and how it has helped The Provident Bank dramatically improve its customer care operations.

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Format: PDF | Date: Mar 2006 | Pages: 2

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