What's Driving the Hosted Call Center Market?

Topics:
CRM,
e-Business and e-Commerce,
Marketing Communications,
Telesales - Telemarketing
Tags:
Call Centers,
Call-center,
Customer Relationship Management (CRM),
Echopass Corp.,
Enterprise Software,
It Operations,
Software
Source:
Echopass

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Overview: Download this paper from Echopass to find out what industry analysts have identified as the key drivers behind the emerging hosted call center market. This brief report offers an easy-to-read overview of the benefits of using a hosted call center service, and explains why it makes sense to explore on-demand options as you need to replace aging ACD (automatic contact distribution) call center systems. The paper also features analysts' predictions as to what's in store for this rapidly growing market segment.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Date: Mar 2006 | Pages: 2

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