Interaction Center Management: Reaching the Right Customer With the Right Information

Topics:
CRM,
Electrical and Electronic,
Telesales - Telemarketing
Tags:
Advertising & Promotion,
CRM,
Customer Relationship Management (CRM),
Enterprise Software,
Interaction,
Marketing,
mySAP,
mySAP CRM,
Software
Source:
SAP

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Overview: At the heart of one's company sits at least one interaction center, with agents standing by ready to take care of one's customers. Being prepared to respond to inquiries and proactively reach out to customers is critical for today's state-of-the-art interaction center. Now one has the opportunity to make one's interaction center a more strategic delivery channel for driving revenue, loyalty, and satisfaction with the only fully integrated customer relationship management solution: mySAP Customer Relationship Management (mySAP CRM).

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 153KB | Date: Mar 2005 | Pages: 4

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