Emotional Intelligence: A Key Ability to Succeed in the Matrix Organization

Topics:
Emotional Intelligence,
Matrix Management
Tags:
Emerald,
Emotional Intelligence,
Employee,
Leadership,
Management,
Matrix,
Tools & Techniques
Source:
Emerald

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Overview: Organizations continue to employ the matrix organizational form as it enables companies to use human resources flexibly, produce innovative solutions to complex problems in unstable environments, increase information flow through the use of lateral communication channels, and leverage economies of scale while remaining small and task oriented. This paper identifies four interpersonal challenges that impede matrix performance: misaligned goals increase competition among employees, roles and responsibilities are unclear, decision-making is untimely and of possibly low quality, and silo-focused employees do not cooperate. The paper proposes that emotionally intelligent employees can function better in the matrix.

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Format: PDF | Size: 125KB | Date: Oct 2003 | Pages: 19

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