Preventing Unexpectedly High Bills: Credit Management in Telecommunications
- Topics:
- Credit Management
- Tags:
- Commonwealth Of Australia,
- Telecommunications,
- Telecom & Utilities,
- Networking,
- Modems,
- Internet,
- Hardware,
- Credit Management,
- Components,
- Telephony
- Source:
- Commonwealth of Australia
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Overview: This paper provides information and recommendations to the Minister regarding significant problems that have emerged in the telecommunications market related to: internet dumping, where a customer's modem connection to the Internet is taken over by software, known as an Internet dialer, and re-established using an expensive call service; and unexpectedly high bills received by customers relating to a variety of services and due to a variety of causes.
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Format: PDF | Size: 291KB | Date: Oct 2004 | Pages: 72
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