Business Process Reengineering for the Use of Distance Learning at Bell Canada

Topics:
Business Process Management,
Strategic Management Tools
Tags:
Bell Canada,
Training And Certification,
Training,
Operational Planning,
It Operations,
Human Resources,
Distance Learning,
Computer-Based Training (CBT),
Business Process Reengineering (BPR),
Business Process,
...
Source:
Idea Group

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Overview: The Bell Online Institute (BOLI) represents a radical change to the way Bell Canada provides internal training to its 27,000 employees. BOLI specializes in Web-based training, one type of technology enabled (distance) learning. This paper examines the use of Web-based training at Bell Canada in the context of business process reengineering. This paper presents a theoretical context and a practical guide to how technology enabled learning changes the business processes in an organization. This paper describes changes in the organization that result from reengineering, including the impact Web-based learning has on training plans, student needs assessments, the ability to provide specialized curricula, training students and instructors in using new technologies, and establishing a principle of continuous improvement.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 136KB | Date: Apr 2001 | Pages: 14


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