IT BSC at a Major Canadian Financial Group

Topics:
Performance Management,
Strategic Management Tools
Tags:
Balanced Scorecard,
Strategy,
Performance Management,
Marketing Research,
Marketing,
Management,
IT BSC,
Internet,
Information Technology,
Human Resources,
...
Source:
Artmania internet solutions

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Overview: The Balanced ScoreCard (BSC) initially developed by Kaplan and Norton, is a performance management system that enables businesses to drive strategies based on measurement and follow-up. In recent years, the BSC has been applied to Information Technology (IT). The IT BSC is becoming a popular tool with its concepts widely dispersed by international consultant groups such as GartnerGroup, Renaissance Systems, Nolan Norton Institute, and others. As a result of this interest, the first real-life applications are starting to emerge. In this paper, the development and implementation of an IT BSC within an Information Services Division (ISD) serving a Canadian financial group will be described and discussed.

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Format: HTML | Date: Aug 2002 | Pages: 11

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