Implementing Performance Measurement in a Public Service: The Development and Implementation of a Balanced PMS Must Begin at the Top

Topics:
Performance Management,
Strategic Management Tools
Tags:
Government Department,
Human Resources,
Internet,
Performance,
Performance Management,
Public Sector,
Public Service,
Workforce Management
Source:
Artmania internet solutions

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Overview: Federal government departments are attempting to provide programs and services to their clients that are affordable, accessible and responsive to their needs in a time of fiscal restraint and ongoing change. To maximize the contribution of IWIT in developing and supporting outstanding government programs and services, there is a need to improve the decision-making process. This can be brought about through an effective Performance Measurement System (PMS). This paper focuses on the stages involved in the development and implementation of a balanced approach to performance measurement in an informatics function of a public sector organization.

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Format: HTML | Date: Aug 2003 | Pages: 8

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