Using Fuzzy Cognitive Maps to Model and Analyse Business Performance Assessment

Topics:
Strategic Analysis,
Strategic Management Tools
Tags:
Business Performance,
Business Process Reengineering (BPR),
It Operations,
Management,
Performance,
Strategic Planning,
Strategy,
University Of Athens
Source:
University of Athens

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Overview: This paper, proposes a framework for developing business metrics and discusses the suitability of Fuzzy Cognitive Maps (FCMs) to model and analyse the business performance indicators. Business metrics provide the basis for assessing business performance, identifying areas for improvement as well as benchmarking with the competition. Researchers and practitioners have stressed on the importance of assessing business performance particularly with respect to business and Information Systems (IS) strategic planning as well as to business process re-engineering. However, currently available process effectiveness assessment approaches fall short to comprehensively represent the domain, to dynamically follow the business and technological advances as well as to enable stakeholders to express their beliefs.

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Format: PDF | Size: 40KB | Date: Aug 2001 | Pages: 7

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