Procedures in Complex Systems: The Airline Cockpit

Topics:
Accidents
Tags:
Human Resources,
Procedure,
Recruitment & Selection,
San Jose State University,
Workforce Management
Source:
San Jose State University

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Overview: In complex human-machine systems, successful operations depend on an elaborate set of procedures which are specified by the operational management of the organization. These procedures indicate to the human operator (in this case the pilot) the manner in which operational management intends to have various tasks performed. The intent is to provide guidance to the pilots and to ensure a safe, logical, efficient, and predictable (standardized) means of carrying out the objectives of the job.

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Format: PDF | Size: 151KB | Date: Aug 2005 | Pages: 20

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