Design and Operational Aspects of Flight-Deck Procedures
- Topics:
- Accidents
- Tags:
- Human Resources,
- Management,
- Policies And Procedures,
- Procedure,
- San Jose State University,
- Strategic Planning,
- Strategy
- Source:
- San Jose State University
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Overview: In complex human-machine systems, training, standardization, quality assurance, and actual operations depend on an elaborate set of procedures. This paper examines the issue of procedurization from two different, yet related, aspects: the overall design process of procedures and operational considerations. The design process and operational considerations resulted from cockpit observations, extensive interviews with airline management and pilots, interviews and discussion at one major airframe manufacturer, and an examination of accident and incident reports involving deviation from Standard Operating Procedures (SOPs). Although this paper is based on airline operations, it has been repeatedly demonstrated that these principles are also applicable to other complex human-machine systems, such as corporate aviation, nuclear power, chemical process control, military operations, and medical practice.
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Format: PDF | Size: 552KB | Date: Aug 2005 | Pages: 13
