Personalised Services and Promotions in Internet Retailing
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Overview: The exponential growth and technological capabilities of the Internet and the World Wide Web as a new sales channel raise many questions about how to market on the Net. Issues of technology usage and user interface become critical as businesses and retailers attempt to exploit the boom in electronic commerce and marketing. Customisation and personalisation are extremely powerful magnets drawing customers to electronic commerce sites, and they differentiate electronic from traditional commerce, where such customisation is much harder to accomplish, or even infeasible. In this paper one examines the various aspects of personalisation one meets in online retail sites including a web site?s structure, content, recommendation features, advertising and promotions.
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Format: PDF | Size: 62KB | Date: Jun 2005 | Pages: 7
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