Innovation in Services

Topics:
Innovation,
Product Development and Design
Tags:
Elsevier,
Innovation,
Leadership,
Management,
Strategy
Source:
Elsevier

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Overview: The purpose of this article is to lay the foundations of a theory that can be used to interpret innovation processes in the service sector. The hypothesis underpinning this article is based on Lancaster's definition of the product (in both manufacturing and services) as a set of service characteristics. The article follows the example of those who have sought to apply Lancaster's work to technological phenomena. Various modes of innovation in the service sectors are highlighted and illustrated.

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Format: PDF | Size: 1,659KB | Date: Mar 2003 | Pages: 20

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