Maximo IT Service Management: Leveraging ITIL
- Topics:
- Electrical and Electronic
- Tags:
- Information Technology,
- It Services,
- ITIL,
- Management,
- Strategy
- Source:
- MRO Software
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Overview: This paper gives you detail of how Information Technology Infrastructure Library (ITIL) has paved the way by providing a nonproprietary, concrete framework for implementing service management best practices appropriate with overall business objectives. Basing IT processes on ITIL guidelines enables organizations to effectively manage IT changes, assets, personnel, and service levels-going beyond simple IT asset management and service desk applications to deliver proactive IT business improvement. A well-implemented service can reduce the occurrence of IT failures, improve service levels and customer satisfaction, and reduce fixed and variable costs. This enables IT to develop credibility, improve performance, reduce costs and achieve business effectiveness and efficiency in the use of information systems.
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Format: PDF | Size: 415KB | Date: Apr 2005 | Pages: 11
