Tough Conversations at the Top

Topics:
Change Management,
Conflict Resolution,
Corporate Culture
Tags:
Leadership,
Leadership Advantage,
Management,
Manager
Source:
Leadership Advantage

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Overview: Managers spend an inordinate amount of time putting out fires, particularly interpersonal ones. It is not uncommon for a manager to spend 20 percent of his or her time managing conflict of one degree or another. Conflict is not something to be suppressed in an organization, nor is it to be ignored. There is a strong link between the ability to resolve conflict effectively and being perceived effectiveness as a leader. Managers who resolve conflict by perspective taking, creating solutions, expressing emotions and reaching out are considered to be more effective. Executives who demonstrate these behaviors are seen as successful and more suitable for promotion.

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