Lenoir Memorial Hospital: A Community Hospital Begins Its Journey to Becoming "Provider of Choice" in Its Marketplace With a Systemic Revitalization of Its Leadership Capacity

Topics:
Change Management,
Decision making
Tags:
Center For Creative Leadership,
Hospital,
Leadership,
Management
Source:
Center for Creative Leadership

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Overview: When Lenoir Memorial Hospital set a goal of becoming the "Provider of Choice" in its competitive eastern North Carolina marketplace, the not-for-profit medical center recognized that success would require a huge commitment to change as well as a new leadership model. The company wanted to establish a model of leadership that fosters trust and collaboration and engage employees in customer satisfaction by distributing decision-making. The hospital worked with CCL to create a two-year process for 65 executives, directors, managers and supervisors, built around a framework of a shared vision, a leadership strategy, and a capability of connected leadership needed to continue moving forward.

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